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Sales Terms
Order by Fax, Phone, Mail or Securely Online.
1. Order Toll-Free (888) 350-2742. Please have credit card and product information ready.
2. Order Securely Online. (Recommended)
3. To order by Fax: Send complete order information, with signature, toll-free to: (888) 350-2742
4. To order by Mail: PRINT and mail the secure order form with credit card information, certified check or money order to:
Cuckoo Kingdom, Inc
795 Old Melrose Rd.
Roseburg, OR 97470-9242
5. Signatures are required for delivery on all merchandise. You can waive the signature requirement directly with the carrier, however, Cuckoo Kingdom will not be liable for theft of merchandise left at the door.
PRIVACY STATEMENT
The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it to process, ship, and conduct business.
FREIGHT DAMAGE
Products are picked-up at Cuckoo Kingdom, Inc and signed for in good condition by the freight carrier. Damage caused by the carrier in transit, between Cuckoo Kingdom, Inc and the consumer, is not covered by the warranty. Freight damaged products must be inspected by the freight carrier within 15 days of delivery by the carrier. In the event of freight damage or loss, a claim is to be filed directly by the person receiving the merchandise, with the carrier. Please report all damage claims upon receipt of your purchase.
Please check your merchandise upon delivery for damage.
RETURN POLICY
Cuckoo Kingdom guarantees your satisfaction for 30 days from the date of invoice. All sales are final after 30 days and the manufacturer warranty, if any, will apply.
If you are not satisfied with the product you may return it to us, in the original packing for a refund of the purchase price, minus any shipping/handling charges we may have incurred. In order to return the product to Cuckoo Kingdom the following conditions MUST be met:
1) Returns must have the return approval of Cuckoo Kingdom, Inc. You must email or call us to obtain a Return Merchandise Authorization Number (RMA#). Email: cuckoo@cuckookingdom.com or call us 541-440-0809. Please include the invoice number, name of the purchaser, and reason for return in your correspondence.
Once you receive the RMA #, you may send the merchandise back to us at your
expense. If you would like a replacement we will do so at our expense. Returns will not be accepted without a Return Authorization Number!
2) Merchandise must be in the original factory condition and must include all original packaging materials, manuals and accessories. The components are to be carefully packed inside the original clock carton with the chains secured, cuckoo door locked and bellows clips on. Other merchandise must be replaced back in the original box the way it was received.
3) The original carton MUST be free of non-factory writing, stickers, address labels etc.
4) The original carton is to be placed inside another shipping carton. The product carton is not meant to be a shipping carton as the product may get damaged on its way back to Cuckoo Kingdom.
5) Cuckoo Kingdom, Inc will not responsible for items damaged during return shipping.
Please insure the merchandise for the full value, for your protection.
6) The returned product must be received by Cuckoo Kingdom within 10 calendar days from the return authorization date, or the refund will not be processed.
7) Credit will not be given for returns that do not meet the above conditions and may be subject to a 15% re-stocking fee or complete rejection at the sole discretion of Cuckoo Kingdom, Inc.
Please email or call us at cuckoo@cuckookingdom.com or (541) 440-0809 within 10 days of receipt, for Return Authorization or any questions you may have. We hope to make your buying experience a pleasurable one.
Cuckoo Kingdom, Inc
795 Old Melrose Rd.
Roseburg, OR 97470
Toll-free Ordering: 888-350-2742
Fax / Phone: (541) 440-0809
Mon. - Fri. 9am to 4pm PST
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