Below is a link to a great site that is full of information regarding your new cuckoo clock.  Before calling us with your troubleshooting problems, please review these few pages and video.  They will probably answer your questions and save you and us time in getting your new cuckoo clock up and running with little effort.

Unpacking and Setting-up your NEW Cuckoo Clock

New Problem with Your Young Cuckoo Clock


Most Common Errors When installing a Cuckoo Clock:
 
Always hang the clock on a sturdy nail or screw put into a stud (preferably) at an angle. This should avoid the "falling off the wall" problem. Do not use a picture hook.
 
Hang the clock so the back of the clock is flush against the wall. Don’t level with your eyes. Don’t use a level. With the clock on the wall you must listen for an even tick tock sound. Simply tilt the cuckoo clock left or right and listen for this even tick-tock sound.  his will prevent the clock from stopping.

If the clock does not cuckoo, check to make sure the wire that latches the birds door is completely free of the door. Clips are off bellows and rubber bands and Styrofoam is removed from the interior of the clock. (not all clocks have rubber bands or Styrofoam).

Also be sure the "silent" lever is in the correct position, up is normally off. 

If the clock is not keeping proper time you can adjust the pendulum carving. Move it up (close to the clock itself) to make the time go faster, and down (away from the clock, closer to the floor) to make the time slow down. LOWER IS SLOWER.

NEVER pull the weights or help them by lifting them when pulling the chains up. In other words—DO NOT TOUCH the weights while pulling the chains. Pressure must always be on the weighted chain to keep it on the sprocket.

Sometimes the bird sticks out with the door open. If the bird does not go back in DON’T FORCE IT. Take the weights and pendulum off, open the back of the clock, and make sure the lift wire that lifts the birds tail is UNDERNEATH the tail of the cuckoo bird. This wire lifts the birds tail and if it somehow got on top of the birds tail it may keep the bird from coming back inside the clock. You can do this by simply lifting the the birds tail with a pencil until the wire slips underneath the birds tail.

Whatever the problem, if something doesn’t seem to be working properly, DO NOT USE FORCE! Reread the instructions or call the store where you purchased the clock if necessary.